Full-priced objects bought from luxerylaunch.com are eligible for a complete refund or change if again within 35 days of purchase. Marked-down objects which can be 50% off or greater are taken into consideration Final Sale and aren’t eligible for returns, exchanges, or keep credit score. Price changes can simplest be venerated if a purchaser has bought an object in the ultimate 7 days earlier than the sale markdown(s). For all home customers (in the united kingdom), a pay-as-you-go back transport label may be supplied at no price to go back your products. Please observe, whilst returning an object, your preliminary transport rate will now no longer be refunded. For all global customers, go-back transport expenses will now no longer be covered.
Condition
Items need to be again to us of their authentic packaging, in an as-new situation with published receipts. An as-new situation is described as unworn, unwashed, undamaged (past what’s stated if returning/changing because of manufacturing facility defect), and unused with all authentic tags attached.
We reserve the proper to refuse a change if the products do now no longer meet this criterion. Returns and exchanges aren’t to be had for any product again to us after the 35-day window. Items bought online can’t be again at our flagship keep within side at our keep in United States. Please observe that the purchaser is chargeable for all misplaced and stolen programs.
Refunds
Returns take us 3-five enterprise days to the system upon achieving our facility. Once your go-back is processed and your refund is issued, you may acquire a reimbursement affirmation email. Refunds can take numerous enterprise days to mirror to your credit score card account. This varies relying to your monetary institution.
Exceptions
If you come greater than $500 in a 12-month length you will be a problem with a changed go-back policy. We will touch you in case you are a problem to the changed policy.
Damaged Items
If you acquire an object this is broken, please touch customer support within forty-eight hours of receiving at info@luxerylaunch.com. Damaged objects need to be again to us within 14 days from the date of receiving of their authentic packaging, in an as-new situation with published receipt.
Shipping & Delivery Processing Time
Please observe, we can’t edit orders as soon as they may be located and registered in our system. Most orders are processed and shipped within 1-2 enterprise days of purchase. However, please permit as much as 8-10 enterprise days for processing (specifically at some point of promotional periods). All orders are shipped from New York City and shipping time is primarily based totally on transport method.
Tracking Issues
Please observe, in case your monitoring states that your bundle has been added, however, you haven’t acquired something yet, please permit 24 hours after the said shipping time to touch us. Sometimes programs are scanned early or by accident added to a neighbor. If your bundle has now no longer been placed after the above time length, please attain out to us for help at info@luxerylaunch.com. Domestic (united kingdom) only, isn’t always chargeable for any misplaced, stolen, or broken shipments and the consumer assumes all obligations of claims made with the transport service. UPS Ground Standard shipping time is four-7 enterprise days from the date shipped however might also additionally take longer. Shipping fees have calculated the use of actual-time charges and are primarily based totally on weight and destination. We presently can’t satisfy and deliver orders to P.O. Box addresses.
